English translation dated August 10, 2026. If this translation differs from the official Russian text, the Russian version governs.
1. When a refund may be available
- payment succeeded but CoL was not credited;
- an AstAge technical error credited the wrong CoL amount;
- the user cancels before beginning to use the digital service;
- a refund is required by law or by the payment partner.
2. When a refund may be limited
If CoL has already been spent on premium status, items, cosmetics, or other digital services, a full or partial refund may be unavailable except for an AstAge technical error or a mandatory requirement of Russian law.
3. How to request a refund
Email hello@astage.ru with the account email, payment date and amount, CoL quantity, reason for the request, and the payment or order ID if available.
4. Review period
A request is reviewed within 10 calendar days after enough information is received to verify the payment. Support will request any missing details by email.
5. Refund method
An approved refund of funds or Telegram Stars is sent through the original payment method unless the payment partner provides another process. Arrival time depends on the payer's bank, Telegram, and the relevant payment system.